Terms of service

Last updated: 27 August 2026

Welcome to Zuro Jewels. These Terms & Conditions (“Terms”) govern your access to and use of https://zurojewels.com (the “Website”), including every order placed for products offered by Zuro Jewels (“Zuro Jewels”, “we”, “us” or “our”).

By browsing the Website, creating an account, submitting information or placing an order, you confirm that you have read, understood and agreed to these Terms, together with our Privacy Policy, Shipping Policy, Return/Exchange Policy and Warranty Policy, as applicable. If you do not agree, please discontinue use of the Website.

1. Eligibility and Acceptable Use

You must be legally capable of entering into a binding contract under Indian law to place an order. If you are under the age of majority, you may use the Website only with the involvement and consent of a parent or legal guardian.

You agree not to use the Website or our products for any unlawful, fraudulent or unauthorised purpose. You must not introduce malicious code, interfere with the Website’s operation, attempt unauthorised access, scrape or copy content for commercial use, or violate any applicable law or third-party right.

We may restrict or terminate access where we reasonably believe these Terms have been breached or the Website is being misused.

2. Product Nature and Material Disclosure

Zuro Jewels offers anti-tarnish jewellery and artificial/fashion jewellery. Unless a product page expressly states otherwise, our products are not made of real gold, silver, platinum, diamonds or other precious metals or gemstones. Words such as “gold”, “silver”, “diamond”, “pearl” or similar terms may describe the product’s colour, tone, finish, plating, appearance or design style only.

Product composition, finish, plating, size and other relevant details are stated on the individual product page. Please review those details before ordering, particularly if you have metal sensitivities or allergies. We do not claim that every product is hypoallergenic unless this is expressly stated on the relevant product page.

“Anti-tarnish” means that a product is designed or treated to offer improved resistance to ordinary tarnishing when used and cared for appropriately. It does not mean that the jewellery can never fade, discolour, scratch or show signs of wear. Longevity varies according to skin chemistry, climate, storage, frequency of use and exposure to water, sweat, perfume, cosmetics, chemicals or friction.

3. Product Images, Colours and Measurements

We take reasonable care to present product photographs, videos, descriptions and measurements accurately. However, colours and shine may appear different due to lighting, photography, screen settings and device displays. As many pieces involve small components or hand-finishing, minor differences in texture, alignment, shade, polish or measurements may occur and do not necessarily constitute a defect.

Styling props, boxes or accessories shown in an image are not included unless specifically mentioned in the product description.

4. Product Availability and Order Acceptance

All products are subject to availability. Adding an item to your cart or receiving an automated acknowledgement does not guarantee stock or constitute final acceptance of your order.

We may accept, limit or cancel an order for legitimate reasons, including stock unavailability, incorrect pricing or product information, suspected fraud, payment failure, duplicate orders, delivery restrictions or an obvious system error. If we cancel a prepaid order, the amount received for the cancelled item or order will be refunded to the original payment method in accordance with applicable timelines.

We may limit quantities purchased per customer, household, account, payment method or address, particularly during promotions or where resale is suspected.

5. Prices, Taxes and Payments

Prices displayed on the Website are in Indian Rupees (INR), unless stated otherwise. Applicable taxes, shipping charges, cash-on-delivery charges or other fees will be shown before order confirmation where required.

Prices and offers may change without prior notice, but a price change will not affect an order already accepted by us, except where the displayed price was clearly erroneous. Payment processing is handled through authorised third-party payment providers. We do not directly store complete card credentials.

You confirm that the billing and payment information supplied by you is accurate and that you are authorised to use the selected payment method. Failed, reversed or unauthorised payments may result in cancellation of the order.

6. Offers, Coupons and Promotional Benefits

Discounts, coupon codes, gifts, store credits and promotional offers are subject to the conditions displayed with the relevant promotion. Unless expressly stated, offers cannot be combined, exchanged for cash, transferred or retrospectively applied to an order.

We may withdraw or correct a promotion affected by a technical error, misuse or fraud. If a returned or cancelled item causes an order to no longer meet an offer threshold, the refund or credit may be recalculated based on the benefit actually retained, subject to applicable law and the disclosed offer terms.

7. Shipping and Delivery

Estimated dispatch and delivery timelines are provided for guidance and are not guaranteed unless expressly stated. Delivery may be affected by courier operations, weather, public holidays, remote locations, incorrect addresses or events beyond our reasonable control.

You are responsible for providing a complete and accurate name, phone number, postal address, PIN code and landmark. Once an order has been dispatched, an address change may not be possible. Risk of loss or damage passes in accordance with applicable law and our Shipping Policy.

If a package appears visibly opened, severely damaged or tampered with, you should refuse delivery where reasonably possible and contact us promptly. For claims involving a missing, incorrect or damaged item, we may request clear photographs and a continuous unboxing video showing the unopened package, shipping label and complete contents, where this requirement has been disclosed in our applicable policy. This evidence assists investigation and does not limit rights that cannot lawfully be excluded.

8. Returns, Exchanges, Cancellations and Refunds

Eligibility, request windows, exclusions, reverse-shipping requirements and refund methods are governed by the Return/Exchange Policy displayed on the Website at the time of purchase. For hygiene and safety reasons, certain pierced jewellery or items may be non-returnable where permitted by law, unless received damaged, defective or incorrect.

Items sent back without an approved request may be refused. An accepted return must ordinarily be unused, unworn and unaltered, with all original tags, packaging, free gifts and accessories, except where inspection is reasonably necessary or the product is defective.

Approved refunds are processed to the method or form disclosed in our Return/Exchange Policy. Bank or payment-provider processing times are outside our direct control. Nothing in these Terms removes any mandatory remedy available to a consumer under applicable law.

9. Six-Month Limited Warranty

Subject to this section, eligible Zuro Jewels products carry a limited warranty for six (6) months from the date of delivery against manufacturing defects and premature failure of the anti-tarnish finish under normal, intended use and reasonable care.

The warranty may cover, after inspection:

  • a manufacturing defect in the structure, clasp, setting or assembly;

  • premature or abnormal loss of the coated finish despite compliance with the care instructions; or

  • another defect specifically confirmed by Zuro Jewels as covered.

The warranty does not cover:

  • normal wear and tear, gradual fading, minor scratches or loss of shine;

  • damage caused by water, sweat, perfume, sanitiser, cosmetics, hair products, detergents, chemicals or prolonged humidity;

  • breakage, bending, crushing, snagging, accidental damage, misuse or improper storage;

  • loss of stones, beads, charms, backings or components caused by impact or mishandling;

  • skin reactions, allergies or discolouration caused by individual skin chemistry;

  • alteration, resizing, repair, replating or cleaning by a third party;

  • loss, theft, misuse or failure to follow care instructions; or

  • products identified as final sale, free gifts or non-warranty items before purchase, to the extent permitted by law.

To make a warranty claim, contact us within the warranty period with your order number, a description of the issue, and clear photographs or video of the product. Proof of purchase is required. We may ask for the product to be sent to us for inspection. Do not ship an item without receiving instructions from our support team.

If a claim is approved, we may, as appropriate, repair the item, recoat it, replace it with the same or a reasonably comparable item, or provide store credit/refund where repair or replacement is not reasonably available. The remedy will depend on the nature of the defect, product availability and applicable consumer law. Shipping or handling responsibility for a claim will be communicated after initial assessment. This limited warranty is in addition to, and does not override, non-excludable statutory consumer rights.

10. Jewellery Care

For longer-lasting finish, keep jewellery dry and remove it before bathing, swimming, exercising or sleeping. Avoid direct contact with perfume, sanitiser, lotion, makeup, hair spray and household chemicals. After use, wipe the product gently with a clean, soft and dry cloth and store each piece separately in a closed pouch or box. Do not use abrasive cleaners.

Failure to follow reasonable care instructions may affect warranty eligibility where the damage resulted from that failure.

11. Accounts and Customer Information

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account. Notify us promptly if you suspect unauthorised access.

You agree to provide current, complete and accurate order and account information. Our collection and use of personal information are governed by our Privacy Policy.

12. Reviews, Feedback and User Content

If you submit a review, photograph, video, comment, suggestion or other content, you confirm that you own it or have permission to share it and that it is accurate, lawful and does not infringe any third-party rights.

You grant Zuro Jewels a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt and display submitted content for operating, improving and promoting our business, subject to applicable privacy law. We may remove content that is unlawful, misleading, abusive, irrelevant or otherwise violates these Terms. We are not obliged to publish every submission.

13. Intellectual Property

The Website and its content—including the Zuro Jewels name, branding, designs, photographs, graphics, text, videos, layout and software—are owned by or licensed to Zuro Jewels and are protected by applicable intellectual-property laws.

You may access the Website for personal, non-commercial shopping. You may not reproduce, republish, distribute, modify, sell, exploit or create derivative works from our content without prior written permission.

14. Third-Party Services and Links

The Website may use or link to services operated by third parties, including Shopify, payment gateways, courier partners, analytics providers and social-media platforms. Their services may be subject to separate terms and privacy policies. We are not responsible for third-party websites or services outside our reasonable control, but this clause does not exclude any liability that cannot lawfully be excluded.

15. Website Availability and Disclaimer

We aim to keep the Website accurate, secure and available, but do not guarantee uninterrupted, error-free or virus-free operation. We may update, suspend or discontinue part of the Website for maintenance, security, operational or legal reasons.

Except for express product warranties and rights guaranteed by law, the Website and its content are provided on an “as available” basis. General styling, care or educational information is not professional, medical or allergy advice.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Zuro Jewels will not be liable for indirect, incidental, special or consequential loss arising from use of the Website or products where such loss was not reasonably foreseeable.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, personal injury caused by negligence, product liability, or any consumer right or other liability that cannot be excluded or limited under Indian law.

17. Indemnity

To the extent permitted by law, you agree to indemnify Zuro Jewels against third-party claims, losses or reasonable costs arising directly from your unlawful misuse of the Website, infringement of third-party rights or material breach of these Terms. This clause does not apply to losses caused by our own breach, negligence or unlawful conduct.

18. Events Beyond Reasonable Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, epidemic, government action, internet or utility failure, labour disruption, transport interruption or courier-network failure. We will take reasonable steps to reduce the impact and resume performance.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. We encourage you to contact us first so we can attempt to resolve any concern fairly and promptly. Subject to mandatory consumer-law rights and the jurisdiction of competent consumer commissions or other statutory authorities, courts having jurisdiction in Surat, Gujarat will have jurisdiction over disputes relating to these Terms.

Nothing in this section restricts a consumer from using any forum, remedy or jurisdiction available under applicable law.

20. Severability and No Waiver

If any provision of these Terms is held unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. A delay or failure by us to enforce a provision does not waive our right to enforce it later.

21. Entire Agreement

These Terms, together with the policies and product-specific conditions displayed on the Website, form the agreement between you and Zuro Jewels regarding use of the Website and purchases from us. If a product page or specific promotion contains additional terms, those terms apply to that product or promotion. In case of conflict, mandatory applicable law prevails.

22. Changes to These Terms

We may revise these Terms to reflect changes in our products, practices, technology or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. Changes will apply prospectively unless applicable law requires otherwise.

23. Grievance Officer

In compliance with applicable Indian law, Zuro Jewels has appointed a Grievance Officer to address consumer complaints and concerns. The Grievance Officer’ is Hardik Sudani and contact details is 9537460622 . Customers may reach out to the Grievance Officer for any issues relating to this Warranty Policy, including unresolved claims or disputes.

24. Contact and Grievance Support

For questions, complaints, warranty requests or order support, contact:

Zuro Jewels
Address: 4th Floor, Plot No. 2, Kantaba Estate, Chaniya Hemad, Surat, Gujarat – 395013, India
Phone: +91 90818 12770
Email: info@zurojewels.com

Please include your name, order number, registered phone/email and a brief description of the concern. We will acknowledge and address complaints within the timelines required under applicable law.