Refund policy

Last updated: 27 August 2026

At Zuro Jewels, we want every piece to arrive beautifully, securely and exactly as expected. This Return, Exchange & Refund Policy explains the process for purchases made through https://zurojewels.com (the “Website”).

Zuro Jewels offers anti-tarnish jewellery and artificial/fashion jewellery. Please read this policy before placing an order, as eligibility may depend on the product type, condition, reason for return and the time within which you contact us.

Nothing in this policy limits any remedy or consumer right that cannot lawfully be excluded under applicable Indian law.

Policy at a Glance

Request type	Contact us within	Resolution
Change-of-mind return	7 calendar days of delivery	Refund or store credit after approval and inspection
Size/design exchange	7 calendar days of delivery	Exchange, subject to stock and inspection
Damaged, defective, wrong or missing item	48 hours of delivery	Replacement, exchange or refund as appropriate
Six-month warranty issue	6 months from delivery	Covered under the limited warranty terms
Cancellation before dispatch	As soon as possible	Full cancellation, where dispatch has not begun

1. Seven-Day Return Window

You may request an eligible return within 7 calendar days from the date shown as delivered by the courier partner.

A return request made after this period will normally not be accepted unless the product is covered by our six-month limited warranty or applicable law requires otherwise. Merely sending a product back without approval does not create a valid return.

2. Return Eligibility

For a change-of-mind return, the product must:

be unused, unworn, unwashed and unaltered;
be free from scratches, stains, odour, makeup, perfume, moisture or signs of handling beyond reasonable inspection;
have all original tags, seals and protective films intact;
include the original box, pouch, invoice, certificates, accessories and promotional gifts supplied with the order; and
be securely packed to prevent damage during reverse transit.

We may inspect returned products before approving a refund, store credit or exchange. If the product does not meet these conditions, we may return it to the customer after explaining the reason, subject to applicable law.

3. Products Not Eligible for Change-of-Mind Return

Unless the item arrived damaged, defective or incorrect, change-of-mind returns are not available for:

earrings, nose jewellery or other pierced jewellery where the hygiene seal or protective packaging has been opened, removed or tampered with;
personalised, engraved, customised, altered, resized or made-to-order items;
products marked “Final Sale”, “Non-Returnable” or with an equivalent notice before purchase;
free gifts, promotional samples or complimentary products;
individual items from a fixed combo, bundle or promotional set, unless the complete set is returned;
products purchased using store credit where the applicable offer terms identify them as non-returnable; or
items damaged after delivery through misuse, accident, improper storage or failure to follow jewellery-care instructions.

Sale or discounted products remain eligible unless they were clearly identified as final sale or non-returnable before checkout.

4. Exchanges

Eligible products may be exchanged within 7 calendar days of delivery, subject to inspection and availability.

You may request an exchange for another size, colour, design or product. If the replacement product costs more, you must pay the difference before dispatch. If it costs less, the balance will be refunded or issued as store credit according to the approved resolution and original payment method.

An exchange is not reserved until the returned product has been received and approved. If the requested replacement becomes unavailable, you may choose an available alternative, store credit or an eligible refund.

Only one voluntary exchange is normally permitted per product. A replacement sent because the original item was damaged, defective or incorrect is not treated as a voluntary exchange.

5. Damaged, Defective, Wrong or Missing Products

If your order arrives damaged, has a manufacturing defect, contains the wrong item or is missing an item, contact us within 48 hours of delivery.

Please provide:

your order number;
a clear description of the issue;
photographs of the outer package, shipping label and affected product; and
a clear, continuous unboxing video beginning before the package is opened and showing the shipping label, seal and complete contents, where reasonably available.

An unboxing video helps us verify transit damage, missing items and packing errors. We will consider all reasonably available evidence, and this evidence requirement does not remove any right that cannot lawfully be excluded.

Do not use, repair or alter a damaged or incorrect product before contacting us. After verification, we may arrange a free replacement, exchange, repair where appropriate, or refund. Zuro Jewels will bear reasonable reverse-shipping costs for an approved claim involving a product that arrived damaged, defective or incorrect.

Minor variations in colour, shine, texture, stone placement or measurement caused by lighting, screen display, hand-finishing or production tolerances do not automatically constitute a defect. Each case will be assessed fairly based on the product description and evidence supplied.

6. Difference Between Returns and the Six-Month Warranty

The 7-day return/exchange window applies immediately after delivery and covers eligible change-of-mind requests or issues noticed on arrival.

Eligible Zuro Jewels products also carry a limited six-month warranty from the date of delivery against confirmed manufacturing defects and premature failure of the anti-tarnish finish under normal, intended use and reasonable care.

The warranty does not ordinarily cover normal wear, gradual fading, scratches, accidental breakage, bending, loss of stones or components, skin reactions, third-party alteration, improper storage, or damage caused by water, sweat, perfume, sanitiser, cosmetics, chemicals or friction.

Warranty claims require the order number and clear photographs or video and may require inspection. Depending on the verified issue and availability, an approved warranty remedy may include repair, recoating, replacement, store credit or refund as appropriate. Please refer to our Terms & Conditions or standalone Warranty Policy for complete coverage and exclusions.

7. Reverse Pickup and Return Shipping

For an approved change-of-mind return or voluntary exchange within India, a ₹99 reverse-logistics fee per return request will be deducted from the refund or collected before pickup. If multiple eligible products from the same order are returned together in one approved pickup, the fee is charged once for that pickup.

No reverse-logistics fee will be charged where we confirm that the product arrived damaged, defective or incorrect.

Reverse pickup depends on courier serviceability. If pickup is not available at your PIN code, we may ask you to ship the product using a trackable courier to the return address provided by our support team. Do not send any product to our office without an approved return authorisation and shipping instructions.

The customer is responsible for safe packaging until the parcel is handed to the approved courier. We are not responsible for items sent without authorisation, without tracking or to an incorrect address.

8. Refunds

Once the returned product reaches us, we will inspect it and notify you whether the return has been approved. Inspection is generally completed within 3–5 business days of receipt.

For an approved refund:

Prepaid orders: the eligible amount will normally be returned to the original payment method.
Cash-on-delivery orders: the eligible amount will be transferred to a verified Indian bank account or UPI ID provided by the customer whose details match the order, subject to verification.
Store-credit purchases: the eligible amount will normally be restored as store credit.
Gift-card purchases: the eligible amount will normally be returned to the same gift card or as store credit.

After approval, we initiate the refund within 5–7 business days. The bank, card network, UPI provider or payment gateway may require additional time to reflect the amount.

Unless the return is due to our error or a confirmed defect, original shipping fees, cash-on-delivery charges, gift-wrapping fees, priority-shipping charges and reverse-logistics fees are non-refundable. The refund will be based on the amount actually paid for the returned product after discounts.

9. Offers, Bundles and Free Gifts

If returning a product causes the order to no longer qualify for a discount, bundle price, free gift or promotional benefit, the refund may be recalculated based on the offer terms and the value of products or benefits retained.

Any free gift supplied with a returned item must also be returned unused and in original condition. If it is not returned, its disclosed or reasonable value may be deducted from the refund where permitted by law.

Fixed sets, combos and “buy more, save more” bundles must normally be returned as a complete set unless a single component arrived damaged, defective, wrong or missing.

10. Order Cancellations

Please contact us as soon as possible if you wish to cancel or edit an order.

Before dispatch: if fulfilment and dispatch have not begun, we will make reasonable efforts to cancel the order and issue a full refund for prepaid orders.
After dispatch: cancellation may not be possible. You may refuse delivery or request a return after delivery, but applicable forward, return-to-origin or reverse-shipping charges may be deducted where permitted and where the cancellation was not caused by our error.
Customised or made-to-order products: cancellation may not be available once production or alteration has started.

Submitting a cancellation request does not guarantee cancellation until our team confirms it.

11. Undelivered, Refused and Returned-to-Origin Orders

If delivery fails because of an incomplete address, unavailable recipient, repeated refusal, incorrect contact details or unsuccessful courier attempts, the order may be returned to us.

For prepaid orders, an eligible refund may be issued after the parcel returns and is inspected, less non-refundable shipping or return-to-origin charges where permitted. Re-shipping may require advance payment of additional shipping charges.

Repeated refusal or misuse of cash-on-delivery orders may result in COD being restricted for future purchases.

12. Fair-Use and Misuse Prevention

We may review or restrict return privileges where we reasonably identify repeated excessive returns, altered products, empty packages, false claims, tag switching, unauthorised reselling, chargeback misuse or other fraudulent conduct.

Every request will be assessed on its facts. We will not restrict any mandatory remedy available for genuinely defective, unsafe, misdescribed or incorrectly supplied products.

13. How to Request a Return or Exchange

Contact Zuro Jewels within the applicable timeframe using the details below.

Please include:

your full name and order number;
the product you wish to return or exchange;
the reason for the request;
photographs or video where relevant; and
your preferred resolution—exchange, refund or store credit.

Wait for written approval and return instructions before sending the product. Our team will review the request and communicate the next steps.

14. Grievance Officer

In compliance with applicable Indian law, Zuro Jewels has appointed a Grievance Officer to address consumer complaints and concerns. The Grievance Officer’ is Hardik Sudani and contact details is 9537460622 . Customers may reach out to the Grievance Officer for any issues relating to this Warranty Policy, including unresolved claims or disputes.

15. Contact Information

Zuro Jewels
Address: 4th Floor, Plot No. 2, Kantaba Estate, Chaniya Hemad, Surat, Gujarat – 395013, India
Phone/WhatsApp: +91 90818 12770
Email: info@zurojewels.com

When contacting us, mention your order number in the subject line or opening message so we can assist you efficiently.

16. Policy Updates

We may update this policy to reflect changes in our operations, courier arrangements, products or legal obligations. The policy displayed on the Website at the time of purchase will generally apply to that order, except where applicable law requires otherwise.