Warranty

At Zuro Jewels, we want your jewellery to retain its beautiful finish with the right care. This Warranty Policy explains the limited 6-month anti-tarnish warranty applicable to eligible products purchased through zurojewels.com (the “Website”).

Zuro Jewels offers artificial/fashion jewellery with anti-tarnish finishes. Unless expressly stated otherwise on a product page, our jewellery is not made of real gold, silver, platinum, diamonds or other precious metals or gemstones. Words such as “gold”, “silver”, “diamond” or similar descriptions may refer only to the colour, tone, plating, finish or appearance of the product.

Please read this policy together with our jewellery-care instructions, Return, Exchange & Refund Policy and Terms & Conditions.

Warranty at a Glance

Warranty detail Coverage
Warranty period 6 months from the confirmed delivery date
What it covers Unusual or substantial fading/discolouration of the anti-tarnish finish under normal use and proper care
Available resolution Recoating, replacement, store credit or another suitable remedy after assessment
Proof required Order details and clear photos/video of the product
What it excludes Physical damage, normal wear, scratches, breakage, stone/component loss and exposure-related damage

1. Warranty Period

Eligible products are covered for 6 months from the date on which the order is shown as delivered by the courier partner.

The warranty applies only to the original purchaser and the original product purchased directly from the Zuro Jewels Website. It is not transferable and cannot be extended, renewed or converted into cash.

A repaired, recoated or replacement product remains covered only for the balance of the original 6-month period. It does not begin a new warranty period.

2. What the Warranty Covers

Subject to inspection and compliance with this policy, the warranty covers unusual or substantial fading, tarnishing or discolouration of the product’s anti-tarnish finish occurring within the warranty period during normal, intended use and despite following the recommended care instructions.

Anti-tarnish jewellery is designed to provide improved resistance to ordinary colour change. The term “anti-tarnish” does not mean the finish is permanent or completely unaffected by wear, climate, skin chemistry, moisture, chemicals or storage conditions.

Each claim is assessed according to:

  • the age and condition of the product;

  • the type and location of colour change;

  • the product’s usage and care history;

  • photographs or video supplied;

  • the product description and finish; and

  • the result of physical inspection, where required.

3. What the Warranty Does Not Cover

The warranty does not cover:

  • normal wear and gradual softening of shine over time;

  • minor colour variation that is not unusual or substantial;

  • scratches, scuffs, dents, chips or surface marks;

  • breakage, bending, stretching, twisting or crushing;

  • broken chains, clasps, hooks, pins, posts or fasteners;

  • loose, missing, cracked or damaged stones, beads, pearls, charms or other components;

  • damage caused by dropping, pulling, snagging, impact, pressure, misuse or accident;

  • colour change or damage caused by water, sweat, perfume, deodorant, sanitiser, lotion, makeup, hair spray, detergent, cleaning agents, chlorine, salt water or other chemicals;

  • damage caused by bathing, swimming, exercising or sleeping while wearing the jewellery;

  • exposure to excessive moisture, heat, humidity or unsuitable storage;

  • skin reactions, allergies or colour change linked to individual skin chemistry or medication;

  • jewellery cleaned with abrasive material, toothpaste, polishing compounds or chemical cleaners;

  • any alteration, resizing, recoating, polishing, repair or treatment performed by someone other than Zuro Jewels;

  • loss, theft or misplacement of the product;

  • a product without verifiable proof of purchase;

  • free gifts, complimentary products or products clearly identified as non-warranty items before purchase; or

  • claims submitted after the 6-month warranty period.

Physical condition issues noticed immediately after delivery must be reported under our Return, Exchange & Refund Policy within the applicable reporting window and are not handled as anti-tarnish warranty claims.

4. Jewellery Care Required for Warranty Eligibility

To maintain warranty eligibility and help preserve the finish:

  • keep the jewellery dry;

  • remove it before bathing, swimming, exercising or sleeping;

  • apply perfume, deodorant, lotion, makeup and hair products before wearing the jewellery and allow them to dry completely;

  • avoid contact with sanitiser, detergent, chlorine, salt water and household chemicals;

  • wipe the jewellery gently after use with a clean, soft and dry cloth;

  • store each piece separately in a closed pouch or box in a cool, dry place;

  • avoid rubbing jewellery pieces together; and

  • do not use abrasive cloths, brushes, toothpaste or chemical jewellery cleaners.

If the colour change or damage resulted from failure to follow these care instructions, the claim may not be eligible.

5. How to Submit a Warranty Claim

Contact Zuro Jewels within the 6-month warranty period using the details provided below.

Please submit:

  1. your full name;

  2. order number;

  3. registered mobile number or email address;

  4. the name or image of the affected product;

  5. a brief explanation of when and how the colour change appeared;

  6. clear photographs showing the entire product and close-up images of the affected area; and

  7. a short video where photographs do not clearly show the issue.

Use the subject line “Warranty Claim – Order [Order Number]” when emailing us.

Do not send the jewellery to our address before receiving written approval and return instructions. Unauthorised parcels may be refused or returned.

6. Assessment Process

Our support team will first review the order information and visual evidence. We may then:

  • approve the claim based on the submitted evidence;

  • ask for additional photographs, video or care information; or

  • request that the product be sent to us for physical inspection.

An initial response is generally provided within 3–5 business days after receiving complete information. If physical inspection is required, the final assessment begins after the product reaches us and may require additional time.

Sending a product for inspection does not guarantee warranty approval. We will communicate the assessment and available resolution after review.

7. Warranty Resolution

For an approved claim, Zuro Jewels may provide one of the following remedies, depending on product condition, service feasibility and stock availability:

  • Recoating: restoration of the eligible finish where feasible;

  • Replacement: the same product, if available;

  • Comparable replacement: another product of similar value where the same item is unavailable;

  • Store credit: credit equal to the appropriate assessed value; or

  • Another suitable remedy: where reasonably required by the circumstances or applicable law.

The remedy is selected after assessment. Cash refunds are not ordinarily provided for warranty claims after the return period unless required under applicable law or expressly approved by Zuro Jewels.

A warranty remedy does not include compensation for sentimental value, inconvenience, styling use or indirect loss.

8. Shipping for Warranty Claims

If physical inspection is required, our team will provide the return address and packing instructions.

The customer is normally responsible for safely sending the product to Zuro Jewels using a trackable courier. If the claim is approved, Zuro Jewels will bear the standard cost of sending the serviced or replacement product back to the customer within India.

If the claim is not approved, the customer may be required to pay return-shipping charges before the product is sent back. Any applicable charge will be communicated before dispatch.

Zuro Jewels is not responsible for a product lost or damaged in transit when it is sent without approval, without secure packaging or without a trackable shipping service.

9. Product Availability

Jewellery designs, finishes and components may be discontinued or become unavailable. If the same product cannot be recoated or replaced, we may offer a reasonably comparable product or store credit based on the approved claim.

Small differences between the original and replacement product may occur because of photography, screen display, stock batch, finish variation or updated design details.

10. Fair-Use Conditions

The warranty is intended for genuine personal-use claims. We may refuse or restrict claims involving altered products, inconsistent evidence, repeated misuse, unauthorised resale, substituted items, false information or other fraudulent activity.

This section does not limit any mandatory consumer right relating to a genuine claim.

11. Relationship With Returns and Exchanges

This 6-month policy applies specifically to eligible anti-tarnish finish claims.

For a product that arrives damaged, incorrect or missing, or for an eligible return or exchange requested soon after delivery, please follow the timelines and process in our Return, Exchange & Refund Policy.

The 7-day return window and the 6-month anti-tarnish warranty are separate protections with different eligibility requirements.

12. Statutory Consumer Rights

This limited warranty is offered in addition to rights and remedies that may be available under applicable Indian consumer law. Nothing in this policy excludes or limits a right that cannot legally be excluded or limited.

13. Refund Clarity

Where a refund is approved as a warranty resolution, it will be processed in accordance with our Refund Policy. Refund initiation generally occurs within 5–7 business days after approval, and the time taken for the amount to reflect depends on the customer’s bank, card network, UPI provider, or payment gateway. Refunds will be issued to the original payment method or as store credit, unless otherwise required by applicable law.

14. Contact Information

For warranty assistance, contact:

Zuro Jewels
Address: 4th Floor, Plot No. 2, Kantaba Estate, Chaniya Hemad, Surat, Gujarat – 395013, India
Phone/WhatsApp: +91 90818 12770
Email: info@zurojewels.com

Please mention your order number in the opening message or email subject line.

15. Grievance Officer

In compliance with applicable Indian law, Zuro Jewels has appointed a Grievance Officer to address consumer complaints and concerns. The Grievance Officer’ is Hardik Sudani  and contact details is 9537460622 . Customers may reach out to the Grievance Officer for any issues relating to this Warranty Policy, including unresolved claims or disputes.

16. Policy Updates

We may update this Warranty Policy to reflect changes in our products, service process or legal obligations. The warranty terms displayed on the Website when the eligible product was purchased will generally apply to that order, unless applicable law requires otherwise.