Privacy policy

Last updated: 27 August 2026

Zuro Jewels respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how Zuro Jewels (“Zuro Jewels”, “we”, “us” or “our”) collects, uses, stores, discloses and protects personal information when you visit, interact with or make a purchase through https://zurojewels.com (the “Website”), contact our customer-support team, submit a warranty request, participate in a promotion or otherwise use our services (collectively, the “Services”).

This Website is powered by Shopify. For the personal information used to operate our store, fulfil orders and communicate with customers, Zuro Jewels is the business responsible for deciding why and how that information is used. Shopify and other service providers process certain information on our behalf or under their own applicable privacy terms.

Please read this Privacy Policy together with our Terms & Conditions, Shipping Policy, Return/Exchange Policy and Warranty Policy. By using the Services or providing personal information, you acknowledge the practices described here. Where consent is legally required, we will request it separately or provide an appropriate choice.

1. Personal Information We Collect

The information we collect depends on how you interact with us and may include the following categories.

A. Identity and Contact Information

  • full name;

  • billing and delivery address;

  • email address;

  • mobile or telephone number; and

  • account login details, if you create an account.

B. Order and Transaction Information

  • products viewed, added to cart, ordered, returned or exchanged;

  • order number, order value, discounts, invoices and transaction history;

  • delivery status, return/refund status and customer-support records;

  • payment status, payment method and transaction reference; and

  • limited billing details supplied by payment partners.

Payments are processed through third-party payment providers. We generally do not receive or store your complete card number, CVV, UPI PIN or banking password.

C. Device, Usage and Technical Information

  • IP address;

  • browser, device type, operating system and language;

  • pages viewed, links clicked, searches, cart activity and time spent on the Website;

  • referring website, approximate location derived from IP and interaction data; and

  • cookies, pixels, tags, device identifiers and similar technology data.

D. Communications and Customer-Support Information

  • emails, calls, WhatsApp messages, SMS or other communications with us;

  • questions, feedback, complaints and preferences;

  • photographs, videos or documents shared for damaged-product, return, exchange or six-month warranty claims; and

  • call or chat records where recording or retention is permitted and appropriately disclosed.

E. Marketing and Preference Information

  • your choice to receive or opt out of email, SMS, WhatsApp or other marketing;

  • responses to campaigns, surveys, contests or promotions;

  • product interests and shopping preferences; and

  • advertising interaction and attribution information.

F. Content You Choose to Provide

This may include product reviews, ratings, photographs, videos, social-media tags, testimonials or other content that you voluntarily submit. Please avoid including personal information that is not necessary.

2. How We Collect Information

We may collect personal information:

  • directly from you, when you place an order, create an account, contact us, subscribe to updates, submit a review or make a return, exchange or warranty request;

  • automatically, through cookies, pixels, log files and similar technologies when you use the Website;

  • from service providers, such as Shopify, payment gateways, courier partners, customer-support tools and fraud-prevention providers;

  • from advertising or analytics partners, where permitted by applicable law and your privacy choices; and

  • from publicly available sources or social platforms, where you interact publicly with Zuro Jewels or authorise a platform to share information with us.

3. Why We Use Personal Information

We use personal information only for legitimate and disclosed business purposes, including to:

A. Provide and Fulfil the Services

  • process and confirm orders;

  • collect or verify payment status;

  • pack, ship, track and deliver purchases;

  • provide invoices and transactional notifications;

  • manage accounts, wish lists and shopping-cart functions; and

  • process cancellations, returns, exchanges, refunds and warranty claims.

B. Provide Customer Support

  • respond to questions and complaints;

  • verify customers and orders;

  • investigate missing, incorrect, damaged or defective products;

  • assess anti-tarnish or manufacturing-defect claims under our six-month limited warranty; and

  • maintain records of resolutions and service quality.

C. Operate, Secure and Improve Our Business

  • maintain Website functionality and performance;

  • understand how customers use the Website;

  • detect, investigate and prevent fraud, misuse, chargebacks, security incidents or illegal activity;

  • troubleshoot technical problems;

  • conduct internal reporting, analytics, stock planning and service improvement; and

  • protect our customers, personnel, rights, property and systems.

D. Personalise and Market Our Products

Subject to applicable law and your choices, we may:

  • recommend products or display content based on browsing and purchase activity;

  • send offers, launches, cart reminders or promotional messages by email, SMS or WhatsApp;

  • measure campaign performance and advertising conversions; and

  • create audiences or show relevant advertising through platforms such as Meta or Google.

You may opt out of promotional communications at any time. Transactional communications relating to an order, refund, delivery, security or warranty request may still be sent where necessary to provide the Services.

E. Meet Legal and Regulatory Obligations

We may use information to maintain tax and accounting records, respond to lawful government requests, establish or defend legal claims, comply with consumer-protection requirements and fulfil other obligations under applicable law.

4. Basis for Processing

Depending on the context and applicable law, we process personal information:

  • with your consent;

  • to fulfil your order or take steps requested by you before purchase;

  • to provide a service or respond to a request initiated by you;

  • for legitimate uses or reasonable business purposes permitted by law, such as security, fraud prevention and service improvement; or

  • to comply with a legal obligation, court order or lawful request.

Where processing is based on consent, you may withdraw that consent using the method provided at collection or by contacting us. Withdrawal will apply prospectively and will not affect processing already lawfully completed. Certain information may still be required to fulfil an existing order, address a dispute or comply with law.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage and similar technologies to operate the Website and understand interactions.

These technologies may be used for:

  • essential functions, including checkout, account login, security and cart memory;

  • preferences, such as language or Website settings;

  • analytics and performance, to measure traffic and improve the Website; and

  • advertising, to measure campaigns, limit repeated ads and provide more relevant promotions where permitted.

You can manage cookies through your browser and, where available, our cookie or customer-privacy controls. Blocking essential cookies may prevent parts of the Website or checkout from working correctly. Browser controls and opt-outs are specific to the browser or device used and may need to be repeated on other devices.

6. When We Share Personal Information

We do not sell personal information for money. We may disclose information only as reasonably necessary to the following recipients:

A. Shopify

Our Website is hosted on Shopify, which processes customer and device information to provide its commerce, checkout, security, analytics and related services.

B. Payment and Financial-Service Providers

Payment gateways, banks, UPI or card networks and fraud-prevention providers may process transaction information to authorise payments, issue refunds and prevent unlawful activity.

C. Logistics and Fulfilment Partners

Courier, shipping, warehouse, fulfilment and returns partners receive information such as your name, address, phone number, order details and delivery instructions to complete delivery or collection.

D. Technology and Business-Service Providers

We may use vendors for website hosting, communications, email, SMS, WhatsApp messaging, customer support, cloud storage, analytics, accounting, marketing, security and business administration. They receive only the information reasonably needed for their role and are expected to protect it under applicable contractual and legal requirements.

E. Advertising and Analytics Partners

Where permitted by law and consistent with your choices, information about Website visits, purchases or advertising interactions may be shared with analytics and advertising providers such as Google or Meta for measurement, attribution, audience creation and personalised advertising.

F. Professional Advisers and Authorities

We may share information with accountants, auditors, insurers, legal advisers, courts, law-enforcement bodies, regulators or government authorities where reasonably necessary or legally required.

G. Business Transfers

If Zuro Jewels is involved in a merger, acquisition, financing, restructuring or sale of business assets, relevant information may be disclosed as part of that transaction, subject to confidentiality and applicable law.

We do not authorise service providers to use personal information for unrelated purposes merely because they process it for us. Certain third parties may, however, act as independent businesses for their own legally disclosed purposes; their privacy notices may also apply.

7. International Processing

Shopify and some of our technology, analytics, payment or communication providers may process or store information outside India. Where personal information is transferred internationally, we take reasonable steps to use providers and safeguards consistent with applicable law. Information may be subject to the lawful requirements of the country in which it is processed.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • fulfil orders and provide customer support;

  • administer returns, refunds and the six-month warranty;

  • maintain tax, accounting and transaction records;

  • prevent fraud and resolve chargebacks or disputes;

  • establish, exercise or defend legal claims; and

  • comply with applicable legal or regulatory requirements.

Retention periods vary according to the type of information and applicable obligation. When information is no longer required, we will delete, anonymise or securely isolate it, unless continued retention is permitted or required by law. Backup copies may remain for a limited period until overwritten in the ordinary course.

9. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These may include access controls, secure service providers, encrypted transmission where appropriate, monitoring and internal restrictions.

No internet transmission or storage system is completely secure. You are responsible for keeping account passwords and one-time passwords confidential. Zuro Jewels will never ask you to share your UPI PIN, CVV, banking password or OTP for processing a refund.

If you believe your account or interaction with us has been compromised, contact us promptly.

10. Your Privacy Rights and Choices

Subject to applicable law, verification and lawful exceptions, you may request to:

  • obtain information about the personal data we process and how it is used;

  • access a summary or copy of eligible personal information;

  • correct, complete or update inaccurate information;

  • request deletion or erasure when information is no longer required or retention is not legally necessary;

  • withdraw consent for future consent-based processing;

  • opt out of promotional email, SMS or WhatsApp communications;

  • raise a grievance concerning our handling of personal information; and

  • nominate another person to exercise applicable rights in circumstances provided by law.

To submit a request, email info@zurojewels.com using the subject line “Privacy Request”. Include your name, registered email or phone number, order number if relevant, and a clear description of the request.

To protect customers, we may verify your identity and authority before acting. We may request only the additional information reasonably necessary for verification. We will respond within the period required by applicable law. A request may be limited or declined where the law permits or requires us to retain or withhold particular information; where applicable, we will explain the reason.

You may unsubscribe from marketing emails using the link in the message. For SMS or WhatsApp promotions, use the opt-out instruction provided or contact us. Opting out of marketing does not prevent essential order and service communications.

11. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any disputes, claims, or complaints arising out of or relating to this Privacy Policy or your use of our website shall be subject to the exclusive jurisdiction of the courts located in surat, Gujarat, India.

12. Third-Party Websites and Platforms

The Website may contain links to social networks, payment services or third-party websites. We do not control their privacy or security practices. Information you provide directly to a third party is governed by that party’s privacy policy. We encourage you to review it before submitting information.

13. Reviews, Social Content and Public Areas

Product reviews, comments, photographs, videos or social-media content that you choose to publish may be visible to other users or the public. Do not post phone numbers, addresses, payment information or other sensitive details in public content.

If you tag Zuro Jewels or submit content for promotional use, we may contact you for permission where required. Use of customer content will remain subject to applicable law, the permission given and our Terms & Conditions.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology, data practices or legal obligations. The revised policy will be posted on this page with a new “Last updated” date. Where required, we will provide additional notice or obtain consent before applying a material change to information already collected.

We recommend reviewing this page periodically.

15. Grievance Officer

In compliance with applicable Indian law, Zuro Jewels has appointed a Grievance Officer to address consumer complaints and concerns. The Grievance Officer’ is Hardik Sudani and contact details is 9537460622 . Customers may reach out to the Grievance Officer for any issues relating to this Warranty Policy, including unresolved claims or disputes.

16. Contact and Grievance Support

For privacy questions, rights requests, complaints or concerns, contact:

Zuro Jewels
Address: 4th Floor, Plot No. 2, Kantaba Estate, Chaniya Hemad, Surat, Gujarat – 395013, India
Phone: +91 90818 12770
Email: info@zurojewels.com

Please use the subject line “Privacy Request” or “Privacy Grievance” and include sufficient information for us to identify and address the matter. We will acknowledge and respond within the timelines required by applicable law.

If you are not satisfied with our response, you may pursue any grievance or remedy available through the competent authority under applicable law.