Shipping policy

At Zuro Jewels, every order is carefully checked and securely packed before it begins its journey to you. This Shipping & Delivery Policy applies to purchases made through https://zurojewels.com (the “Website”) and explains our estimated timelines, delivery process, tracking, charges and responsibilities.

Zuro Jewels offers anti-tarnish jewellery and artificial/fashion jewellery. We work with recognised logistics partners to deliver orders safely across serviceable locations in India.

Shipping at a Glance

Stage Estimated timeline
Order confirmation Shortly after successful order placement
Standard dispatch 1–3 business days
Estimated delivery after dispatch 3–7 business days
Remote or limited-service locations May require additional time

These are estimates, not guaranteed delivery dates. Product-specific dispatch times shown on the product page or communicated before purchase will take priority.

1. Shipping Coverage

We currently ship to serviceable PIN codes within India. Delivery availability is determined by our courier partners and may change without prior notice.

If your location is temporarily unserviceable, we may contact you to request an alternative address, arrange another available delivery method or cancel and refund the affected order.

International shipping is not offered unless an international destination and applicable charges are expressly available at checkout or confirmed by Zuro Jewels in writing.

2. Shipping Charges

Applicable shipping charges, cash-on-delivery fees, priority-delivery charges or other delivery-related fees will be displayed at checkout before you confirm payment.

Free shipping may be offered on selected orders, products, minimum order values or promotional campaigns. Any threshold, coupon or restriction associated with free shipping will be shown with the relevant offer.

Shipping charges may be non-refundable where a return, exchange, failed delivery or cancellation occurs for reasons not attributable to Zuro Jewels. Confirmed wrong, damaged or defective-product claims are handled under our Return, Exchange & Refund Policy without taking away rights available under applicable law.

3. Order Confirmation and Verification

After a successful order, you should receive a confirmation through email, SMS, WhatsApp, the Website or another available channel. Please check the product, quantity, contact number and delivery address carefully.

We may contact you to verify:

  • cash-on-delivery orders;

  • high-value or unusually large orders;

  • incomplete, inconsistent or potentially incorrect addresses;

  • duplicate orders;

  • orders flagged by our payment, security or fraud-prevention systems; or

  • any detail reasonably required to complete delivery.

An order may remain on hold or be cancelled if required verification is not completed within a reasonable time. For a prepaid order cancelled by us, the eligible amount received will be refunded to the original payment method.

4. Processing and Dispatch

In-stock products are normally processed and dispatched within 1–3 business days after order confirmation and any required verification.

Business days exclude Sundays, public holidays and days on which courier operations are unavailable. Dispatch may take longer during sales, festivals, product launches, adverse weather, operational disruptions or unusually high order volumes.

Personalised, customised, resized, made-to-order, pre-order or restocked products may require additional processing time. Where applicable, the estimated dispatch timeline will be shown on the product page or communicated to you.

If an unexpected stock or quality issue prevents dispatch, we will contact you with an updated timeline, suitable alternative or cancellation/refund option.

5. Estimated Delivery Timeline

After dispatch, most domestic orders are expected to arrive within 3–7 business days, depending on destination and courier serviceability.

Metro and major-city deliveries may arrive sooner. Remote locations, rural areas, limited-service PIN codes, islands or regions affected by weather and transport restrictions may require additional time.

Any estimated delivery date displayed at checkout, in tracking information or in an order message is an estimate provided using available courier information. It is not a guaranteed appointment unless expressly confirmed by us in writing.

6. Tracking Your Order

When your order is dispatched, available tracking details will normally be sent by email, SMS, WhatsApp or another contact method provided during checkout.

Tracking may take up to 24–48 hours after dispatch to show the first courier scan. If tracking has not updated for an extended period or the estimated delivery window has passed, contact us with your order number.

Courier tracking statuses are generated by the logistics partner. A temporary delay in scanning does not necessarily mean the parcel is lost.

7. Correct Address and Contact Information

You are responsible for providing a complete and accurate:

  • recipient name;

  • mobile number;

  • house, flat, building or street details;

  • area and landmark;

  • city, state and PIN code; and

  • any delivery instructions reasonably required.

Please contact us immediately if you notice an error. We will try to update the details before dispatch, but changes cannot be guaranteed once fulfilment or shipping has begun.

Zuro Jewels is not responsible for delays or additional costs caused by an incorrect, incomplete or outdated address supplied by the customer. If the parcel is returned to us, re-shipping may require payment of additional shipping charges.

8. Address Changes and Order Modifications

An address, phone number or product change may be possible only before the order enters fulfilment or is dispatched.

For security reasons, we may refuse an address change that materially changes the delivery city, state, customer identity or risk profile. We may instead cancel the original order, where possible, and ask you to place a new order.

Once the order has been handed to the courier, rerouting is subject to courier approval and cannot be guaranteed.

9. Delivery Attempts

Courier partners will generally attempt delivery according to their operating procedure. Please keep your phone available and ensure someone authorised can receive the parcel.

If delivery fails because the recipient is unavailable, refuses the order, cannot be contacted, or the address is incomplete, the courier may attempt redelivery or return the parcel to us.

Zuro Jewels cannot guarantee delivery at an exact time of day or acceptance of customer requests made directly to a courier representative.

10. Cash-on-Delivery Orders

Cash on Delivery (“COD”) may be available for selected products, order values and serviceable PIN codes. COD availability and any applicable charge will be shown at checkout.

We may request confirmation by call, SMS, WhatsApp, OTP or another reasonable method before dispatching a COD order. Repeated refusal, false orders, failed COD deliveries or misuse may lead to COD being restricted for future orders.

Please pay only the amount shown on the shipping label, invoice or official order communication. Do not share OTPs, UPI PINs, CVVs or banking passwords with a courier representative or anyone claiming to issue a refund.

11. Delivery to Another Person

Delivery may be made to the recipient, family member, colleague, building security, reception desk or another person available at the supplied address, depending on courier practice.

If you authorise delivery to another person or instruct the courier to leave the parcel at a specific place, responsibility passes in accordance with applicable law once the delivery is completed as instructed. Please use such instructions carefully.

12. Delays Beyond Our Reasonable Control

Delivery may be delayed because of:

  • severe weather, flood, natural disaster or public emergency;

  • festival or peak-season courier volumes;

  • transport interruption, strike or road restriction;

  • public holiday, curfew or government action;

  • remote-location service limitations;

  • courier-network, customs, technology or operational disruption; or

  • another event beyond our reasonable control.

We will make reasonable efforts to assist and obtain updates. A delay alone does not automatically mean the parcel is lost. Where a delay becomes excessive or delivery is no longer reasonably possible, we will offer an appropriate resolution consistent with applicable law.

13. Damaged or Tampered Parcels

Please inspect the outer packaging before accepting delivery. If the parcel appears visibly opened, severely crushed, resealed or tampered with, you should refuse delivery where reasonably possible and contact Zuro Jewels promptly.

If damage, a wrong product or a missing item is discovered after opening, contact us within 48 hours of delivery with:

  • your order number;

  • photographs of the outer package and shipping label;

  • photographs of the product and issue; and

  • a clear, continuous unboxing video beginning before the parcel is opened, where reasonably available.

Keep the packaging, label, invoice, product and all contents until the claim is resolved. Evidence helps us investigate with the courier and does not remove any consumer right that cannot lawfully be excluded.

Approved damaged, defective, wrong or missing-product claims are resolved under our Return, Exchange & Refund Policy.

14. Lost Parcels and Incorrect Delivery Status

If tracking shows “delivered” but you have not received the parcel, contact us within 48 hours of the delivery update. Before contacting us, please check with family members, neighbours, building security or reception who may have accepted it.

We will raise an investigation with the courier. Courier investigations may require several business days and may involve delivery scans, proof of delivery, GPS data or confirmation from the delivery branch.

Where a parcel is confirmed lost in transit or incorrectly delivered and cannot be recovered, we will arrange an appropriate replacement or refund, subject to stock and applicable law.

15. Partial Shipments

An order containing multiple products may be divided into separate packages for operational reasons. You will not be charged additional shipping merely because we choose to split an order, unless a separate arrangement was agreed with you.

Each package may have a different tracking number and delivery date. A partially delivered order does not necessarily mean an item is missing; please review all tracking messages before submitting a claim.

16. Refused and Returned-to-Origin Orders

If an order is refused or cannot be delivered and is returned to origin (“RTO”), we will inspect the parcel after it reaches us.

For prepaid orders, an eligible refund may be initiated after receipt and inspection, less forward or return-to-origin charges where permitted and where the failure was not caused by Zuro Jewels or the courier.

Re-shipping an RTO order may require advance payment of applicable shipping charges. Repeated refusals may result in COD or ordering restrictions.

17. Cancellations After Dispatch

Once an order is dispatched, cancellation or interception may not be possible. If you no longer want the order, contact us rather than refusing it without notice.

Any cancellation, refusal, refund or return after dispatch will be handled according to our Return, Exchange & Refund Policy. Applicable shipping or return-to-origin costs may be deducted where permitted and disclosed.

18. Returns, Exchanges and Warranty Claims

This policy covers shipment from Zuro Jewels to the customer. Returns and exchanges are governed by our Return, Exchange & Refund Policy.

Eligible products carry a limited six-month warranty from the date of delivery against confirmed manufacturing defects and premature failure of the anti-tarnish finish under normal, intended use and reasonable care. Warranty coverage, exclusions, and claim procedures are described in our Terms & Conditions or standalone Warranty Policy.

Please do not send any product to our address without receiving approval and return instructions from customer support.

19. Grievance Officer

In compliance with applicable Indian law, Zuro Jewels has appointed a Grievance Officer to address consumer complaints and concerns. The Grievance Officer’ is Hardik Sudani and contact details is 9537460622 . Customers may reach out to the Grievance Officer for any issues relating to this Warranty Policy, including unresolved claims or disputes.

20. Contact Information

For shipping, tracking or delivery support, contact:

Zuro Jewels
Address: 4th Floor, Plot No. 2, Kantaba Estate, Chaniya Hemad, Surat, Gujarat – 395013, India
Phone/WhatsApp: +91 90818 12770
Email: info@zurojewels.com

Please include your order number and registered phone number so we can assist you efficiently.

21. Policy Updates

We may update this policy to reflect changes in courier serviceability, charges, processing timelines, business operations or legal requirements. The policy displayed on the Website at the time of purchase will generally apply to that order, unless applicable law requires otherwise.